Shipping Policy
ORDER PROCESSING:
Please allow at least one (1) day to process and ship your order. Expect an email within two (2) hours to let you know your order is on the way!
STORE PICKUP -
We do not currently allow in-store pickup. Your order will be delivered to the address you provided at checkout. If you prefer a different delivery address, please contact us immediately at support@medhaus.ca to request a change of delivery address. An email will be sent when your order has been shipped.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within the Greater Toronto Area (GTA). If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed before twelve (12) noon will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information. FLAT RATE SHIPPING Orders are generally shipped within twenty four (24) hours using Canada Post. Canada Post's delivery standard is 2 - 7 days. Flat rate shipping fee of thirty ($15.99) dollars applies to orders shipping to locations within the greater Toronto Area (GTA). Optional: We do not ship outside of Canada at this time. DOMESTIC SHIPPING
RATES AND ESTIMATES:
For delivery outside the GTA, dynamic shipping charges apply based on order quantity and location. For delivery outside the GTA, shipping will be calculated and displayed at checkout. For local deliveries, we apply a $15.99 flat rate shipping to all destinations within the Greater Toronto Area (GTA).
INTERNATIONAL SHIPPING:
We offer international shipping to all countries with a functional postal or courier service except otherwise restricted by local or international legislation. Shipping charges for your order will be calculated and displayed at checkout. International shipments are handled by Canada Post and their international courier partners. Estimated delivery times vary based on location and last mile logistic partners. Typically international orders are fulfilled within 3-20 business days depending on the location. Customers will be updated regularly regarding the delivery/fulfillment of their order.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Medhaus is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to fourteen (14) days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at support@medhaus.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at support@medhaus.ca